FAQs
What types of products do you offer?
We offer a beautiful collection of thoughtfully handcrafted crochet creations. Our range includes charming crochet keychains, stylish hair clips, and unique everyday accessories designed to add a personal and playful touch to your style.
Do you accept custom or personalized orders?
Yes, we love creating personalized crochet pieces just for you! Custom orders can be customized based on available designs, colors, sizes, and personalization options. Please note that custom products may require a little extra processing time, which will be communicated at the time of order confirmation.
Can I return or exchange my order?
Because each of our crochet products is carefully handmade with love and care, we do not accept returns or exchanges once an order has been placed. All items are rigorously inspected and quality-checked before dispatch to ensure they reach you in perfect condition.
Can I cancel my order after placing it?
Once an order is confirmed, cancellation requests may not be accepted as preparation begins almost immediately. If you need to cancel, please contact us as soon as possible. Cancellations can only be considered if your order has not yet entered the production or dispatch process.
Will the product colors match the pictures exactly?
While we do our best to capture the true beauty of our items, slight variations in color may occur due to photography, lighting conditions, screen settings, and device displays. The actual product color may appear slightly different from the images shown on our website.
How long will it take to receive my order?
For ready-to-ship products, orders are generally processed and dispatched within 3–7 business days. Once dispatched, delivery usually takes an additional 3–7 business days, depending on your location and courier service.
How can I track my package?
Once your order has been securely packed and shipped, we will share the tracking details directly with you so you can follow your handmade piece on its journey to your doorstep.
What should I do when my package arrives?
We highly recommend recording a clear, continuous unboxing video while opening your package. This serves as a helpful reference to ensure your product arrived safely and in perfect condition.
Can I make changes to a custom order after it is placed?
Please make sure all customization details are correct before confirming your order. Once a custom order is confirmed and production has started, changes or cancellations are no longer possible. Customized and personalized products are strictly non-returnable and non-refundable.
How do I care for my handmade crochet pieces?How do I care for my handmade crochet pieces?
To keep your crochet piece beautiful for a long time, handle it gently. Keep it away from excessive moisture and prolonged exposure to direct sunlight. Avoid harsh detergents or bleach, and never wring or twist the product. When not in use, simply store it in a clean and dry place.