Shipping & Delivery

When will my order ship?

Orders are carefully packaged and usually dispatched within 3–5 business days.

How long does delivery take?

Delivery times depend on your location and will be shared after your order ships.

Will I receive tracking information?

Yes, you’ll receive tracking details once your package is on its way.

Do customized orders take longer?

Custom products may need extra preparation time; estimated timing appears during ordering.

Can I change my delivery address?

Please check your address carefully before placing an order to avoid delivery delays.

What if my package arrives damaged?

If your parcel arrives damaged or delayed, contact piyella promptly with your order details.